Baroda Global Shared Services Limited (BGSSL)

About BGSSL

Baroda Global Shared Services Limited (BGSSL) is a wholly owned subsidiary of Bank of Baroda, incorporated under the Companies Act 2013 (CIN No. U74999MH2017GOI292430). Its registered office is at 5th Floor, Baroda Sun Tower, C–34, G Block, Bandra Kurla Complex, Bandra (E), Mumbai 400051. BGSSL provides shared services across Collections, Digital Banking, Retail Sales, HR & Administration, IT, Trade Finance, and Aadhaar Operations, directly supporting Bank of Baroda's operations and portfolios.

Quick Overview

Complete Vacancy Table — Role-Wise Details

BGSSL is hiring for 18 diverse roles with vacancies ranging from 1 post (Procurement Manager, Desktop Support Analyst) to 400 posts (Field Collection Officers, Digital Onboarding Specialists, Aadhaar Operators).

Eligibility & Qualification (Role-Wise)

Eligibility criteria vary by role, from 12th pass to Graduate/Postgraduate with specific certifications. Where exact job descriptions were not available in the notice, closest-matching JDs from BGSSL documents have been referenced.

Note: Where no reasonably matching job description was found in source documents, this has been stated explicitly rather than assumed.

Detailed Job Descriptions (Key Roles)

Field Collection Officer / Collection FOS (DRA Certified)

Supports Bank of Baroda's receivable management and recovery operations through field visits and customer interactions for timely recovery of overdue payments, in compliance with RBI guidelines and the Fair Practices Code. Responsibilities include visiting allocated customers, negotiating repayment plans, resolving queries, maintaining records, escalating disputed cases, and achieving monthly productivity/recovery/quality targets. Possession of a two-wheeler and valid driving licence is required. Job location: PAN India.

Digital Onboarding Specialist (Part-Time)

Assists walk-in branch customers in adopting the Bank's digital banking ecosystem — mobile banking, internet banking, UPI, and digital applications for FDs, RDs, loans, insurance, investment products, and credit cards. Also supports digital service requests (KYC updates, cheque books, nominee updates, etc.). This is a part-time role (6 hours, 10:30 AM–4:30 PM), open to freshers. Job location: PAN India.

Aadhaar Operator (Part-Time)

Performs Aadhaar enrolment and update processes, captures biometric data (fingerprints, iris scan, photograph), verifies identity documents, enters demographic details as per UIDAI standards, and maintains data privacy. Requires an active NSEIT certificate and basic computer/typing skills. Job location: PAN India, including AEC centres and enrolment camps.

Executive – Debit Card Operations / ATM-Reconciliation-Complaints

The job description document details a related "Executive – Debit Card Operations (Issuance/Reconciliation/Disputes)" profile under Digital Banking at Vadodara, matching the notice's separate Debit Card Operations role (10 posts). No separate detailed JD was found for the "Executive – ATM/Reconciliation/Complaints/Debit Cards" role (40 posts, Alkapuri, Vadodara) listed in the notice.

Sales Officer / ASM / RSM – Loan Sales

Covers day-to-day sales management for Home/Auto/Education/Tractor loans, including empanelling and developing sales teams, achieving sales/cross-sell targets through SO/SSO and dealer channels, managing client relationships, and ensuring compliance with NHB/RBI regulations. A Graduate degree is mandatory; minimum 3 years of relevant experience (ASM level) or 1–3 years (Direct Sales Executive level). Job location: PAN India, including Mumbai, Bengaluru, NCR, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad, and Baroda.

Tele-Collection / Collections Executive

Manages large volumes of outbound calls for overdue payment collection, following communication scripts, identifying customer needs, and meeting individual/team collection targets. DRA certification is required; candidates should not be pursuing further studies. Experience required: minimum 0–5 years (varies by seniority). Locations: GIFT City-Gandhinagar, Vadodara, Bangalore, and Manjalpur-Vadodara depending on the specific sub-role.

MIS Analyst / Contact Center MIS Executive

Manages data for client reporting, dashboards (daily/weekly/monthly), campaign and dialer data management, automation of reports, and statistical/performance feedback to operations. Requires graduation and advanced MS Office skills (Excel, PowerPoint, Power BI). Job location: GIFT City, Gandhinagar.

Procurement Manager / Assistant Manager – Procurement

Executes procurement and tendering processes (e-Tendering via GeM, open/limited tenders, rate contracts), ensures compliance with GFR 2017, CVC guidelines, and internal procurement policy, supports vendor management, and maintains procurement MIS. Minimum Graduate required, MBA (Finance/Operations/Supply Chain) preferred, with minimum 5 years of relevant experience. Job location: GIFT City, Gandhinagar.

Desktop Support Analyst / IT Support Engineer

Provides Level 1 & Level 2 technical support for hardware, software, and network issues; manages IT tickets, endpoint/asset management, Active Directory/Microsoft 365 administration, and network troubleshooting. Requires graduation plus CompTIA A+ or equivalent and Microsoft Certified: Azure Administrator Associate (or equivalent) certifications, with minimum 3+ years of experience.

Job Locations Breakdown

How to Apply: Step-by-Step Guide

Candidates can apply through two modes: Online via BGSSL Careers Page or Email Resume Submission.

Mode 1: Online Application via BGSSL Careers Portal

• Visit the Official Careers Page: www.bgss.in/careers
• Browse Available Roles: Review all 18 job roles and select the position matching your qualification and experience.
• Click on the role to access the full JD, eligibility, and location details, then click "Apply Now".
• Fill in Personal Details, Educational Qualifications, Work Experience, and upload required documents (resume, certificates, ID proof).
• Review and Submit before the deadline: 30 September 2026, 11:59 PM.

Mode 2: Email Resume Submission

• Prepare an updated resume clearly highlighting your education, experience, and certifications relevant to the role.
• Use the subject line format: "Application for [Job Role Name]" — e.g., "Application for Field Collection Officer (DRA Certified)"
• Email to: recruitment@bgss.in
• Attach your resume and scanned copies of relevant certificates (DRA, NSEIT, educational qualifications, etc.).
• Ensure submission before 30 September 2026, 11:59 PM.

Selection Process (Expected)

• Resume Shortlisting: Based on eligibility criteria, qualifications, certifications, and relevant experience.
• Written Test / Aptitude Assessment: For certain executive and managerial roles (especially IT, MIS, Trade Finance).
• Technical/Domain Interview: Role-specific technical evaluation.
• HR Interview: Cultural fit, communication skills, and alignment with BGSSL/Bank of Baroda values.
• Document Verification: Original certificates (educational, DRA/NSEIT/CompTIA/Azure), experience letters, ID proofs.
• Final Offer Letter: Issued to selected candidates upon successful completion of all stages.

Important Instructions & Special Preferences

• No Application Fee: This recruitment is completely free for all candidates.
• Preference — Agniveers: Preference will be given to ex-AgniPath service members who meet the prescribed eligibility criteria.
• Preference — Women Returning to Workforce: Preference for women candidates returning after a career break, provided they meet role eligibility.
• Multiple Applications Allowed: Candidates can apply for multiple roles but must submit separate applications/resumes for each position, clearly mentioning the job title.
• Deputation Clause: For certain sales-related roles, candidates may be deputed to work with teams within BGSSL or any subsidiary of Bank of Baroda as deemed necessary.
• No Category-Wise Reservation: The notice does not specify category-wise (SC/ST/OBC/EWS) reservation for these roles.
• Right to Modify/Cancel: BGSSL reserves the right to modify, cancel, or amend the recruitment process at any stage without assigning any reason.